About me
I'm a data analyst with fintech experience, working across product analytics, customer data and client experience.
Actively seeking remote roles
I worked with application journeys for banking and non-financial products, building reporting and product funnels and identifying where the customer experience could be improved.
I also worked with customer feedback from CSAT surveys, using an LLM to cluster free-text responses and turn unstructured feedback into clear themes.
I turned these findings into business insights that helped make products and customer journeys clearer and smoother.
- Experience
- 2.5 years in fintech
- Impact
- 500K clients made happier
- Data
- B2B & B2C client data
- Languages
- English — C1Russian — nativeItalian — beginner
- Core tools
- Python · SQL · BI
- Location
- Moving to Milan, Italy 🇮🇹